There is often something behind why there is a fight in the workplace. Mediation is a great way of bringing these things out and working through them.”
What Is Mediation
Mediation is a voluntary way of dealing with conflict in the workplace and the devastating effects it can have on individuals, work teams and the business as a whole.
- The aim is to enable people to reach an agreement that satisfies everyone.
- The process explores ways of resolving the conflict by using a third, neutral party.
- It gives people the opportunity, whether wounded or not, to take responsibility for the dispute
- Participants come up with their own practical solutions.
Your mediator will be focusing everyone on the future and encourages participants to rebuild relationships rather than laying blame for what has happened in the past. It’s an important part of the process to acknowledge feelings as well as facts. This allows participants to communicate effectively and let go of anger, past resentments and allow them to move forward.
Mediation is generally more cost effective and quicker than going to court, and is a flexible process that can be used to settle disputes in a whole range of situations.
A great mediator is someone who quickly builds trust, doesn’t take sides and can keep an open mind. Your mediator will assist and facilitate you and your people to come up with your own solution. It is not the job of the mediator of the conflict to give directions and provide solutions.
Legal action and the costs involved can be massive. The real cost of a $15,000 payout can be in excess of $45,000 or more. This is calculated by adding up the indirect costs of the emotional impact, loss of focus and productivity.